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Shipping and Returns

 

Delivery

Our standard delivery charge is from £5.99

Next Day Delivery is available on most lines across the site for orders placed by 12.30pm. Please contact us for Further details.

Please note that orders will be processed on the next working day. Ie orders placed on Friday will be posted on Monday. For any special request please contact us by phone on 01274 392192, where possible, we will try our best to help.

We aim to have your order ready to ship within 3 - 5 working days however this can vary due to stock availability.  We use Parcels2Go Courier service. If you have any concerns about your delivery, please contact us on 01274 39219. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However you will be informed of this before your order is dispatched.

Delivery Information

Accessory item delivery | Non Standard item delivery | Small Furniture delivery | Large Furniture delivery

One delivery charge, no matter how many items you order in one transaction.

Standard (usually delivered with Royal Mail)

Accessory Item Delivery Options                         

Estimated Delivery Lead Time

Cost (see the product page for exact details) 

Royal Mail 48 Hour Parcel Service
UK only

Within three working days

£5.99 

Next Day Delivery 
UK Mainland.  Weekdays only

Next working day if you order before midday*

£9.95

Saturday Delivery 

UK Mainland only

On the next available Saturday*

£15.95 

Click and Collect

Usually available to collect from our warehouse within two working days. Please call prior to collecting to ensure the item is available

Free

EIRE

Within five working days.

£7.95

EUROPE

Within ten working days

£24.95

USA

Within fourteen working days

£29.95

* Express delivery only available on items which are located in our warehouse. You will be notified if we are unable to fulfill your Express delivery request. 




Non Standard (your order requires delivery via a courier service)

Non Standard Item Delivery Options

Estimated Delivery Lead Time

Cost (see the product page for exact details) 

UK Mainland Courier Delivery (exc Highlands) 

Within three working days 

£7.99

Next Day Delivery
UK Mainland (exc Highlands) and weekdays only

Next working day if you order before midday

£13.95

Saturday Delivery

UK Mainland only (exc Highlands)

On the next available Saturday

£15,95 

Highlands, Northern Ireland, & Channel Isles

Within five working days

£19.95

Click and Collect

Usually available to collect from our warehouse within two working days. Please call prior to collecting to ensure the item is available.

Free

Eire

Within five working days.

£19.95

 Europe

Within ten working days

£29.95

 USA

Within fourteen working days

£39.95

Rest of The World

 

Contact us for a quote





Small Furniture (delivered via courier or a specialist furniture delivery service)

Small Furniture Item Delivery Options                 

Estimated Delivery Lead Time

Cost (see the product page for exact details) 

UK Mainland Delivery (exc Highlands) 

Within ten working days

£18.00

Highlands, Northern Ireland & Channel Isles

Within fourteen working days

£26.95

Click and Collect

Usually available to collect from our warehouse within ten working days. Please call prior to collecting to ensure the item is available

Free

Europe

Within twenty working days

£39.95

Rest of The World

 

Contact us for a quote




Large Furniture  (delivered via a specialist furniture delivery service)

Large Furniture Item Delivery Options                 

Estimated Delivery Lead Time

Cost (see the product page for exact details) 

UK Mainland Delivery (exc Highlands)

Delivery timeframe dependent on furniture type. See product page for exact detail* 

From only £29.00

Highlands

Delivery timeframe dependent on furniture type. See product page for exact detail*

From only £59.00

Click and Collect

Collection timeframe dependent on furniture type. Please call prior to collecting to ensure the item is available*                                       

Free

Rest of The World

 

Contact us for a quote

*Delivery of bespoke and made-to-order items can take up to 12 weeks from the date of ordering. We take the ‘order date’ as the date on which full payment or a deposit payment is received.




More delivery information

Multiple item delivery | Furniture Delivery - how it works

All delivery options are subject to availability and working days exclude public holidays. 


 

Multiple item delivery lead times

If your order contains multiple items with different lead times, the longest lead time item will apply for the overall dispatch time of the order.  Part-shipments are also available upon request, at an additional cost.


 

European countries we are able to deliver to

Ireland, Austria, Belgium, Bulgaria, Croatia, Czech  Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia,  Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden.


 

BFPO

Regrettably, delivery is not available to BFPO addresses


 

Recycled Packaging

Wherever possible, Artz-i aims to reduce packaging wastage by recycling the outer packaging boxes. We also cut back on using plastic packaging, to make it easier for you to also recycle at home.

 

Furniture delivery - how it works

Small Furniture

Some of our small furniture items (bedside tables, benches, etc) are delivered via standard UK couriers. You will receive a text or email in advance to confirm the day of delivery. You will also receive a text on the day of delivery from our delivery courier to confirm your one-hour timeslot. 

Our standard couriers do not unpack the goods when they make a delivery. It is the responsibility of our customers to ensure any visible/audible damage is noted on the delivery manifest and signed for by the customer as 'damaged'. Claims made after a delivery has been signed for in good condition may not be liable for compensation. 

If no-one is available at the delivery address, a calling card will be left by the courier at the premises. If you do not respond to the calling card/re-arrange a delivery date within 5 days, the item will be returned to Artz-i. A re-delivery charge will be levied at the same rate as the standard delivery rate for the product/s. This must be paid prior to a re-delivery being scheduled.

In case customers wish to intercept a delivery, post dispatch and require the order to be sent to a different delivery address, there may be a re-direct surcharge levied by the courier company, which is payable to Artz-i prior to delivery. 

Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place', or with a neighbour, do so at their own risk. Artz-i delivery partner companies are only able to take responsibility for orders which have been checked and signed for at the point of delivery.


 

Large Furniture

Our furniture is delivered to Yorkshire and surrounding areas by our own drivers. Deliveries outside of this area are delivered via consolidated furniture vehicles to keep costs competitive. 

Once a furniture order is ready for dispatch, customers will be contacted by our furniture delivery company within 7 days to arrange a suitable delivery date. Customers will be informed of the delivery date via text or email, a minimum of 24 hours in advance of the delivery date.

In case customers are unable to accept delivery on the date offered, our delivery company will re-schedule for a future date. Customers will be contacted within 7 days to confirm the new scheduled delivery date. 

Our delivery company typically delivers to each postcode area in the UK once a week. Early morning deliveries are sometimes available, which should be requested when speaking with the delivery company. 

Customers can request a pre-delivery call from the driver, to confirm the estimated time of arrival. 

Some of our furniture deliveries are carried out by a one man delivery service. This means that for bulky, or heavy furniture, the recipient will be required to organise assistance at the point of delivery.

Due to insurance terms, the drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers will often help to move items up flights of stairs. Please note that insurance does not cover damage caused to the item, or damage caused to the premises when being carried up stairs by the customer/nominated person.

It is the customer's responsibility to ensure floors at the delivery premises are well protected, to guard against any damage during delivery. 


 

The small print...

Furniture access | Failed Deliveries | Important Information - Signing for your delivery

 

Furniture access

Before your delivery is scheduled, ensure that your new piece of furniture will fit, not only in the room of your choice but also through the access entry points, such as the front door, stairways and hallways. The majority of our bespoke furniture is pre-built and will require two people to carry and room to turn. 

The dimensions of each piece of furniture can be found on the product pages - please use them as a reference when measuring your space. 

If you require assistance with ensuring you have suitable space for your new item, please feel free to call our customer service team on 01274 392192 (option 3), or email sales@artz-i.com

In case access is not possible on the day of delivery, please note that a £39 return delivery charge will be deducted from any refund or exchange processed. 

Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place'/with a neighbour, do so at their own risk. Artz-i delivery partner companies are only able to take responsibility for orders which have been signed for at the point of delivery.



Parking Restrictions

If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.



Failed Deliveries

Once a date has been scheduled and confirmed with the delivery company, it is the customer's responsibility to ensure they are available on the stated delivery date.

If the customer is unable to accept delivery on the first scheduled delivery attempt, an additional delivery charge, at the standard delivery rate for that product/s, will be levied. Once payment for this second delivery has been made to Artz-i, a future delivery date can be scheduled.

It is the customer's responsibility to ensure the delivery address given is accurate. If the order is subsequently delivered to an incorrect address, the customer will be charged for the collection and return delivery, at the standard delivery rate for that product/s. If the customer wishes the item to be resent to a different address, the customer will be charged for the outbound delivery, at the standard delivery rate for the product/s.



When taking delivery of your Goods

An adult must be available at the delivery address to check the products and sign and acknowledge their receipt in a safe and satisfactory condition.

Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition. However please ensure you familiarise yourself with our terms and conditions and the information detailed below, regarding your acceptance of goods delivered from Artz-i.

Artz-i courier partners insure against damage caused during transit and it is Artz-i policy to do its utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained courier companies, however on very rare occasions, damage may be caused during transit.

In order to ensure Artz-i can claim on behalf of the customer, we ask that our customers adhere to the following procedures at the time of delivery: 

At the point of delivery, please ensure you make a note of any damage to the outer box and sign the courier's manifest as 'Damage to box. Unchecked'. 

For the delivery of large furniture, it is the customer's responsibility to request the driver unpacks the item and checks are carried out for any signs of damage. In instances where the delivery driver does not allow inspection, please mark the manifest as 'Courier refused inspection of goods. Unchecked'. If the recipient does not have time to check the item at the point delivery, please mark the manifest as 'Customer unable to inspect goods. Unchecked'. 

If a product has not been checked for signs of damage at the point of delivery, do not accept and sign for the goods as in 'good condition'. Customer claims for any damage to either the goods or the property, reported after the item has been signed for as in good condition, will be refused. Our decision is final. 

If you wish to return the item, due to damage, you are within your rights to refuse the delivery and ask the delivery driver to immediately return the item. Please inform Artz-i on 01274 392192, or email sales@artz-i.com within 24 hours if you have refused a delivery, attaching images of the alleged damage if possible. 

 

 

 

Click & Collect

You have the option at checkout to collect your order in store. Please choose this option in your basket and at the address confirmation screen. There is no cost for this service. Please allow 24 hours for order to be ready for collection. If you have any queries or would like to check your order status, feel free to call us on 01274 392192.

 

Returns

Returning goods bought on-line is no problem, all we ask is that they are returned within 14 days of delivery, unused and in their original packaging.

Please email us at the earliest possible notice at sales@ARTZ-I.COM to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown below, please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. The original delivery charge nor the cost of returning will be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

 

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.

It will be clearly stated on the relevant product information page if the item you're considering is subject to these conditions.

 

Faulty, incorrect or undelivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) you must inform us by email within 48 hours of delivery/expected delivery to sales@ARTZ-I.COM. We will arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we will reimburse you the cost of this.

 

Returns address

Please send your returns to:
Artz-i Ltd
54-60 SUNBRIDGE ROAD, 
BRADFORD 
WEST YORKSHIRE,
BD1 2AB