Terms and Conditions
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Terms & Conditions


COVID-19 Updates

Due to the COVID-19 situation and Government advice - 

There may be some delays of up to 2 weeks on some of the products, you may email us to find out before placing the order or after you have placed the order we will notify you accordingly if there are any delays for you purchase. 

Likewise please be aware there may also be some short delays caused by the courier companies as well. 


Discount codes

Discount codes advertised by artz-i.com, apply to full value product only. Discount codes have no cash equivalent value. 


How do I place an order?

When you see an item you like, click on "add to basket" and continue shopping until you're ready to make your purchase. We'll tell you what item(s) you've added. Click on "shopping bag" to confirm your choices. If you make any changes to the sizes, colours or quantities, click update bag to save your changes. Then click on "checkout" to finish your order or "continue shopping" to browse through more items.
You can also place an order over the phone, just call us on 01274 392192.

What if I have a question about a product?

You can contact us via e-mail at sales@artz-i.com or phone us at 01274 392192.

How will I know my order was accepted?

You will receive e-mail confirmation of your order, including order number and an invoice for the total price charged.


Is VAT inclusive in the price?

All prices published are in pounds sterling and are inclusive of European Union sales tax at the prevailing rate.

How can I pay?

Payment can be made by any major credit or debit card (excluding American Express), Paypal or UK Sterling cheque.

Payment will be debited and cleared from your account before the despatch of your Goods or provision of service to you.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

The price payable shall be that displayed at the time of ordering. Gemstone UK does not endorse nor in any way guarantee the credentials or accuracy of any currency conversion application available on our website. The information supplied by currency conversion applications are provided by third parties and should be used as a guide only.

Our payment gateway uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the Internet. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place.

We do not view or store any credit card information on our servers at an time.

3D Secure

3D Secure stands for Three Domain Secure – the payment industry’s internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa’ and MasterCard have called their equivalent initiative ‘MasterCard SecureCode’. These are both collectively referred to as 3D Secure.

3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one time process which takes place on the card issuer’s website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.

3D Secure can be thought of as an online version of ‘Chip and Pin’ technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. 3D Secure is predicted to become the industry standard by the end of 2007 and all online consumers will soon become as familiar with this, as when they enter their ‘Pin’ number at a cash machine or till in a shop.


Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than seven working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order dispatch, please do so in writing to our customer services department, at sales@artz-i.com.

If you wish to cancel your order at any time after it has been dispatched, please contact us asap at sales@artz-i.com or 01274 392192. In case we are unable to halt the delivery, you will need to refuse the goods on delivery. Please note that you will be charged for the outbound delivery and return of your item.

Once the goods are received back into our warehouse you will be refunded the amount paid, less the original delivery charge and return delivery charge (usually priced the same as the original delivery charge) and any charges incurred from the cancellation of the delivery.

The artz-i reserves the right to cancel an order placed with www.artz-i.com


If a customer wishes to place an order for an item/s which is currently out of stock at the time of placing the order, The artz-i requests that a 25% deposit is made by the customer via Debit/Credit card or Paypal, in order to 'reserve' the item. Once the deposit has been paid, the item will be called in to order, which may take up to 12 weeks, dependant on the item's availabilty. You will be given a verbal estimated in-stock date at the point of ordering.

The final balance payment of the order will be automatically deducted from the customer's original payment card at the point the order is ready for dispatch, via The artz-i 128 bit SSL payment gateway and HSBC Merchant Banking. If you do not wish for the remaining balance to be debited from the original payment card please notify The artz-i verbally at the point of ordering, or in writing prior to the estimated in-stock date. The order will only be dispatched after the final balance has been paid. If the customer has opted to make payment via Paypal, a Paypal invoice will be sent to the customer via email. Once the Paypal payment has cleared (which can take up to 7 working days), the order will be readied for dispatch.

Please email sales@artz-i.com if you would like any further information.

Gift Voucher

The following terms and conditions (the "Terms") apply to any Artz-i Store & Artz-i.com gift vouchers originally purchased by you or someone on your behalf (the "gift vouchers") through the Artz-i Store & Artz-i.com web site. Gift vouchers are issued by Artz-i Ltd (referred to hereinafter as either "Artz-i", "we", "us" or "our"). By purchasing a gift certificate, accepting and retaining a gift certificate, or using a gift certificate, you agree to these Terms.

Gift vouchers cannot be used to purchase gift vouchers.

Gift vouchers are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.

Gift vouchers are not re-sellable, and gift card orders cannot be cancelled, updated or refunded.

Use of the gift vouchers is limited to the amount of funds held on the gift vouchers . The full amount of each purchase, including taxes, will be deducted from the funds held on the gift vouchers, up to the total funds available on the gift vouchers. Any unused balance will be placed in the 

recipient's gift vouchers account and is not transferable. If you make a purchase and there are insufficient funds held on the gift vouchers to 

cover that purchase, you must pay the difference by a valid credit card or debit card. To the extent permitted by law, the original expiration date 

will apply to any unused balance.

The risk of loss and title for gift vouchers pass to the purchaser upon our electronic transmission or when posted to the purchaser. We are not responsible for and will not replace lost or stolen gift vouchers 

when an incorrect email address or postal address is provided. 

Protect your gift vouchers as if it were cash and safeguard the gift vouchers from authorised use.

Artz-i may provide gift vouchers purchasers with information about the redemption status of gift vouchers.

Artz-i reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift vouchers purchased after the date said revised Terms are posted to the Artz-i web sites. esale of a gift vouchers or use for unauthorised advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift vouchers is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.

If we suspect any fraud or misuse in connection with a gift certificate, we reserve the right in our discretion to suspend or terminate use of the gift vouchers. The consideration paid for the gift vouchers, including any unredeemed balances, is the property of the Artz-i.

We do not currently collect or maintain any personally identifiable information regarding the purchasers of the vouchers. However, we reserve 

the right to obtain personal information about you in accordance with UK privacy policy if such information is necessary to service the vouchers

or respond to your inquiries or for other purposes.

If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable 

from the remaining covenants, agreements, provisions or terms of these

Terms shall in no way affect the validity or enforceability of the other provisions of these Terms.

These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein 

are applicable to the extent permitted by law.


We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Free Prize Draw/s

  1. By entering the prize draw you are agreeing to these prize draw terms and conditions.
  2. The prize draw is being run by Artz-i Ltd, 8 Longside Lane, Bradford, West Yorkshire, UK, BD7 1DF

Eligibility to enter

  1. The prize draw is open to All 
  2. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.
  3. A maximum of one entry per individual per valid email address is permitted. 
  4. The prize draw is free to enter.

How to enter

  1. The prize draw opens at the appointed time & date stated in the Initial Competition Advertising and literature. The same applies to the closing time & date. Late entries will not be accepted.
  2. To enter the prize draw you must submit your Name and Valid email address to our landing page (link provided).
  3. Artz-i will not accept responsibility if contact details provided are incomplete or inaccurate; or for prize draw entries that are lost, mislaid, damaged or delayed in transit.


The prizes

  1. The prize will be as follows:
    • One singe prize for one individual person/valid email address. The prize/s will be clearly stipulated in the  Initial Competition Advertising and literature.
  2.  Artz-i’s use of particular brands as prizes does not imply any affiliation with or endorsement of such brands.
  3. The winners will be drawn at random. 
  4. The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.
  5. We reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
  6. The decision of Artz-i regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

Winner announcement

  1. Winners will be notified after the closing date by email and on relevant Social Media platforms.
  2. Artz-i  will attempt to contact winners by email up to two times. If contact is not made, the Artz-i reserves the right to choose and notify a new winner.

Claiming the prize

  1. The winner will have 21 days from the date they were notified of winning to claim the prize by attending Artz-i West Yorkshire Store. Prizes will only be released following proof of identification.
  2. If a winner does not claim their prize within 14 days, they will lose their right to the prize.
  3. If the winner cannot be contacted or has not claimed their prize within the required time limit, Artz-i reserves the right to choose and notify a new winner.

Claiming Social Media prize

  1. The entrant will be required to Add/Follow Artz-i on All Social Media platforms, namely Snapchat, Facebook, Instagram, Twitter, and any future sites including but not limited to.
  2. The entrant will be required to provide their user names/handle names for all the social media platforms.
  3. Once received Social Media entrants are required to provide a selfie/photo of your winnings up in your house and/or short video of you receiving the parcel and/or un-boxing it. 
  4. Both the above will be used in our social media promotions however  we understand if you do not wish to be in the video/photos but we will require the photos/video to be taken in your home surroundings.
  5. The winning entrant agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Data protection and publicity

  1. You consent to any personal information you provide in entering the prize draw being used by Artz-i for the purposes of administering the prize draw.
  2. Winners agree to participate in any reasonable publicity related to the prize draw which may include the publication of their name and photograph in any media.
  3. All personal information shall be used in accordance with Artz-i’s Data Protection Policy, accessible here on Artz-i website in full

Limitation of Liability

  1. Artz-i  does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Artz-i does not exclude its liability for death or personal injury as a result of its own negligence.


  1. Artz-i  reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.
  2. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


Many of our featured items are selected in limited quantities and, because of their limited availability, their stock cannot always be refreshed.
When an item featured on the site is no longer in stock, you will see an out of stock marker next to the item. Should you have any questions concerning the availability of a particular item, please contact us at sales@artz-i.com

Limitation of Liability

Given the unpredictability of technology and the online environment, artz-i does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this notice and that access is undertaken at your own risk. The artz-i shall not be liable for damages of any kind related to your use of or inability to access this website.

Description of Products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Refusal/cancellation of orders

We reserve the right to refuse orders made via the www.artz-i.com, either prior to payment or once payment has been made.

Privacy & Data Protection

The artz-i is committed to protecting your privacy and acts in full compliance with the current UK Data Protection Act.

We collect information about you in the following ways:

  • By asking you to submit personal details.
  • By using automatic technology such as cookies.

We use this information to:

  • Process your order efficiently and provide the best possible service.
  • Plan and manage our core business and to conduct our own market research. Send you details of our products and services.

We never:

Ask for more information than necessary or store it for longer than necessary.
Disclose any of your personal details to any third party unless you have given us permission. (Please note: we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures).

We always:

Ensure your details are up to date and accurate as long as you advise us of any relevant changes.
Give you the option to 'opt-out' of our mailing list (postal or email).
Endeavour to ensure all your personal data is protected from access by unauthorised parties.
Provide you with full details of any personal data we store about you on request.

License and Website Access :

We grant you a limited, revocable license to access and make personal use of the website as our customer. However, you are not permitted to:

  •  reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content ("Website Content") for any commercial purpose, except as expressly provided;
  • use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content (except in the operation or use of internet "search engines," hit counters or similar technology);
  • use any meta tags, search terms, key terms, or the like that contain the website's name or trademarks used on the website;
  • engage in any activity that interferes with the website or another user's ability to use the website;
  • modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the services offered on the website; or
  • assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.

Any use of the website or Website Content that is not expressly authorised herein is prohibited and immediately terminates the license granted herein.

Electronic Communications

You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Copyright & Trademark Compliance / Complaints:

All Website Content is our property or the property of our content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All Website Content that is not our property is used with permission. The arrangement and compilation of all Website Content is our exclusive property and is protected by international copyright laws. All software used on the website is our property or the property of our software suppliers and is protected by international copyright laws.

We honour the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph.

Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.

Notice and Procedure for Making Claims of Copyright / Trademark Infringement

If you believe that your work has been copied, distributed or used on the website in a way that constitutes copyright or trademark infringement, please fill out - Notice of Claimed Copyright Infringement form, sign the form where indicated and submit it to:

Attention: Legal Department 
3rd Floor, Longside Lane, Bradford, West Yorkshire, BD7 1DF, UK

Trademarks :

Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of our company. Our trademarks and trade dress may not be used for any commercial or other purposes without our prior written consent. All other trademarks and service marks not owned by Art.com or our affiliated companies that appear on the website are the property of their respective owners and may or may not be used without their prior written consent.

Reviews, Comments, Communications and Other Content

Visitors may post or submit reviews, comments, suggestions, communications and other information via our website, by email or through one of our website operation partners. You agree not to submit, transmit, or otherwise make available in any manner any content (i) that is unlawful, harmful, obscene, hateful, threatening, abusive, defamatory, harassing, libellous, invasive of another's privacy, or is otherwise objectionable, (ii) that infringes the intellectual property rights of any party or (iii) which contains a chain letter or constitutes any form of commercial solicitation, political campaign, mass mailing, "spam" or software virus. You may not use a false e-mail address or otherwise provide information that would be misleading as to the origin of such content. Although we do not regularly review content you submit to the website, we reserve the right to edit or remove any content that violates our Content Policy or that we find objectionable for any reason. You represent and warrant that you possess all necessary rights to use the content that you submit to the website and that use of such content does not violate our Content Policy. You agree to defend, indemnify, and hold us harmless from and against any and all claims arising out of or relating to any content that you submit to the website. By submitting content to the website, you automatically grant to us, or warrant that the owner of such content has expressly granted to us, a royalty-free, perpetual, irrevocable right and license to use your user name or the content in any manner that we deem appropriate, in our sole and exclusive discretion. We take no responsibility and assume no liability for any content posted by visitors to our website.

Suggestions and Ideas :

Visitors may submit suggestions, ideas, or questions, to info@artz-i.com . By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any suggestions or ideas in any manner.

Applicable Law :

By visiting the website, you agree that to the law of England and Wales, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and us relating to the use of this website. Any dispute relating in any way to your visit to or use of the website shall be subject to the exclusive authority of the courts in England and Wales and you consent to exclusive legal power and venue in such court.

Subject To Change Without Notice; Severability

We reserve the right to make changes to our site, policies, and these Terms of Use at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.